!!!!SERVICE AND REPAIR WILL BE CLOSED UNTIL JANUARY 7, 2025!!!!

Product repair form:     Download here

Service & Repairs:     service@t-rex-effects.com

If a product has been discontinued for more than 5 years, the warranty does not apply.

The product needs to be accompanied by:

• The downloaded repair form.

• A brief explanation of the problem.

• Copy of your sales receipt.

• Serial number.

• Return address.

• Phone number.

• E-mail.

Read carefully before sending your product:

• Mark the package as “RETURN REPAIR – NO COMMERCIAL VALUE” in the paperwork/on the package. Failure to do so may put additional costs on the shipment, which will NOT be covered by T-Rex.

• Please notify our technical support at service@t-rex-effects.com before returning the product.

• Before you send in the product please fill out the repair form and include it in the package.

• Please note that the T-Rex repair department does not perform modifications or upgrades.

• Replaced parts of the product or the entire product, in the event of a full replacement, will not be returned to the customer. 

• Response time usually within 3 weeks. It may be delayed by up to 10 days due to holidays or vacations.

• We cannot replace a product until we have received it here in Denmark.